GlacierGlacier

Refund Policy

Last updated: August 1, 2026

Eligible refunds

If a product is unavailable for more than 24 consecutive hours, or a coaching session cannot be rescheduled, you are eligible for a full refund.

Not eligible

Used day passes, completed coaching sessions, and lifetime plans redeemed for more than 14 days are not refundable.

Time window

Refund requests must be opened within 14 days of purchase.

Processing

Approved card refunds land within 5–10 business days. Crypto purchases are refunded as store credit.

How to request

Open a support ticket in our Discord with your order ID. Do not file a chargeback before contacting us — chargebacks result in permanent suspension.

See also our Terms of Service.

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